So, if I go into my orders for the board and it says "Backordered" that means the board will not ship until late July?
This is odd. Because I sent support a question (with my order number) last week and I got a reply that implied that my order would in that part 2 of the first batch of boards, not backordered until late July.-
We did get in part of batch one and they are being shipped out as quickly as possible in the order that the orders were received in. We expect to have the rest of batch one in hand by the end of next week from what the tracking information on the package is showing. As long as US Customs does not decide to hold the package for inspection, we will start shipping them out as soon as we have them.
3D Printer Support Tech
TH3D Studio, LLC
This whole process has been frustrating to say the least. I was the second person in line at YouTube for the announcement video. I actually ordered after the announcement with my credit card and got a valid order number. A few days later I contact support to see what's up, and support tells me the order got cancelled and I must have have missed the email. Well, frankly, I did not. I check my spam filter every day. Support says make a new order. No one mentions if my order space will be held, you know because I placed an order and it was your computer issue that got my order cancelled. I literally wasted almost three hours on a Saturday afternoon trying to avoid the situation I am actually in?
But I figure, oh well and I do place another. Then I get an email saying my order will be shipped. But then there's another announcement a bit later that said most of those emails are in error? How I can believe anything?
How when is it when I ask my order when will it arrive, no one says, you have 7XXXX order and it will ship out xx/xx/19 expected date?